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Position:

CUSTOMER CARE EXECUTIVE (MALE/FEMALE)

VACANCY: 02

Academic & Professional Qualification: 

• M.B.A./B.B.A. or another Graduation degree in a related field from any reputed institute.

Experience Requirements

• At least 2 years

Job Nature: 

• Full time 

Salary Range: 

• Base Salary (8K-15K BDT) + Commission. (Depending on skills and experience)

Job Context: Please apply those who are actually skilled in this area.

Job Location: 2^nd floor, Alook Tower, Mohakhali, Dhaka.

Duties:

• Handle incoming calls and outgoing calls with greetings in a professional way.
• Manage different software and tools.
• Excellent communication skills both writing and speaking ability with proper English and Bangla with active listening.
• Able to communicate in English with Foreigners.
• Provide product and service information to customers
• Maintain client’s record and follow-up system.
• Resolve customers’ complaints.
• Communication with customers for installment collection.
• Must have a smart attitude and be well-presentable.
• Carry out account-related jobs including preparing money receipts, verification of bills, voucher posting & preparing daily & monthly statement prepare any check debit & credit vouchers.
• Computer proficiency in: Emailing, MS- Excel, MS- Word, Bangla & English typing
• Support to admin, training, and marketing department team.

Additional Requirements

• Age 22 to 35 years
• Both males and females are allowed to apply

Skills Required: Call Center, Customer Care.

The applicants should have experience in the following area(s):

• Customer care

Compensation & Other Benefits

• T/A, Mobile bill
• Salary Review: Yearly